FAQ
NOWATA™ Soap
How is NOWATA™ soap different from other soaps?
NOWATA™ soap doesn’t need rinsing or wiping. It’s biodegradable and great for using on the go! Unlike regular soap that uses a lot of water, our soap keeps your hands clean and soft without any water at all.
How does NOWATA™ soap work?
NOWATA™ soap is made so you don’t need water or a towel. Just put a little on your hands, rub them together, and watch the soap pick up all the dirt. The dirt will fall off, leaving your hands clean and fresh!
How much NOWATA™ soap should I use?
Use a small drop of soap, about the size of a dime. This is enough to clean and refresh your hands. If needed, you can wash again.
How long does a single bottle of NOWATA™ soap last?
NOWATA™ soap is made to last a long time, even if you use it often. One bottle can last for months, depending on how much you use. Our soap is strong, so you only need a little each time. Plus, the small bottle is easy to carry and use anywhere you go.
Is NOWATA™ soap safe for all skin types?
Yes, NOWATA™ soap is safe for all skin types. We use natural ingredients that are gentle, clean deeply, and keep skin soft. Our soap has no harsh chemicals, fragrances, or fake ingredients that might hurt your skin. It’s great even for sensitive skin!
However, some people may still have allergies. If you feel any discomfort, stop using the soap right away.
Is NOWATA™ soap environmentally friendly?
Yes! We want to make a product that cares for your skin and the planet. Our NOWATA™ soap is biodegradable, which means it breaks down safely over time without hurting the environment. Plus, each time you use our soap, you save about two gallons of water. So, you can feel good about using it and know you're helping the earth too.
How does NOWATA™ soap save water?
NOWATA™ soap helps save water because you don’t need any water to wash your hands. Just one use of our soap cleans and softens your hands, with no rinsing needed. Each time you use it, you save up to two gallons of water!
Is NOWATA soap effective against germs like COVID variants?
Our formula doesn’t have alcohol, so it’s not made to fight COVID germs. But we do add essential oils that help kill bacteria. If people want, we’ll make a version with organic alcohol. For now, this isn’t a replacement for hand sanitizers.
What about the “dirt balls” that fall off?
The “dirt balls” fall off by themselves without needing water or wipes. It's safe for the planet, but try to use it outside or over a trash can so there’s no mess.
NOWATA™ Dry Shampoo
What is dry shampoo, and how does it work?
Dry shampoo soaks up extra oil and keeps your hair looking clean and fresh without water.
Does dry shampoo replace regular washing?
No, it helps you go longer between regular washes. It’s great for travel or outdoor adventures.
How often should I use dry shampoo?
Use it as needed, but avoid overuse as buildup can occur. It’s best for occasional refreshes between washes.
Can dry shampoo work for all hair types?
Yes, dry shampoo works on all hair types, but it may work differently if your hair is oily or thick.
How do I apply dry shampoo?
Sprinkle it on your roots, gently massage in, and brush through for a refreshed look.
Subscriptions
How subscriptions work?
Your subscription renews by itself based on the plan you picked. For example, if you chose monthly, we’ll charge you each month and send your products to you—no need to reorder!
Can I pause or cancel a subscription?
Yes, you can pause or cancel your subscription anytime in the customer portal. The only time you can’t cancel is if you started a subscription that needs a certain number of payments first. You can get to the customer portal from the link in the email we sent when you started your subscription. You can also see your subscriptions if you make an account in our shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If we can’t renew your subscription because of a payment problem, we’ll send you an email with a link to fix your payment.
Returns
What is your return policy?
We want you to be 100% satisfied with your purchase. If for any reason you're not happy, we offer a full money-back guarantee.
How do I start a return?
Just email us at support@nowataclean.com with your order details, and we’ll help you.
What if my product is damaged or defective?
If your product arrives broken or doesn’t work, please tell us right away so we can replace it or give you a refund.
Still have questions? We're happy to help! Please email us at support@nowataclean.com and we will get back to you within 24 hours.
What Makes Us Different
100% Plant-Based & Non-Toxic
Biodegradable & Eco-friendly
Safe for You, Safe for the Planet
Biodegradable ingredients
Convenience ≠ Compromise
Just like traditional soap and water, anytime, anywhere, without needing water or wipes
Science Based
Developed over two years of dedicated research, NOWATA™ truly is a revolutionary soap
I’ve been using NOWATA and it’s a game-changer! It’s incredibly convenient, especially for quick clean-ups or when water isn’t readily available. The formula feels gentle on the skin, leaves no sticky residue, and has a fresh, clean scent. Perfect for travel, camping, or even keeping in the car for emergencies. Highly recommend it for anyone looking for a hassle-free hygiene solution!
I bought 2 soaps for my son who has 3 small kids, a soap and shampoo for my daughter who travels, a soap for a friend who can't use hand sanitizer, and a shampoo for my sister who travels a lot. All of the items came securely packaged and in a timely manner. It's great to have holiday gifts ready to share.
I recently started using NOWATA dry soap, and it's been such a life saver for my busy mom lifestyle. The best part is that it doesn't require any water,which is perfect for those chaotic days when I'm juggling endless tasks outside with the kids. It is small enough to carry around everywhere,so I always have it handy, whether I'm running errands or at the park with the kids. Knowing it is made from natural ingredients and is biodegradable gives me peace of mind too. It's so convenient and straightforward,genuinely making my hectic days just a little bit easier.
I am extremely delighted to have used this biodegradable product, since I have a love of outdoor activities such as hiking, camping, and mountaineering it is so convenient for me to carry NOWATA in my backpack instead of water for cleaning my hands,it is more practical and easy to have clean hands while eating outdoors.
I can’t say enough, I always use this for outdoor activities with kids.
Life changer to replace it with a hand sanitizer.
My kids love it too and snack times are much easier and cleaner now .