FAQ
NOWATA™ Soap
How is NOWATA™ soap different from other soaps?
NOWATA™ soap is completely rinse-free, wipe-free, biodegradable, and perfect for on-the-go use. Unlike traditional hand washing methods that require large amounts of water and create environmental waste, our soap is designed to keep your hands clean and moisturized without any water usage.
How does NOWATA™ soap work?
NOWATA™ soap designed to be completely rinse- and wipe-free. Simply apply a small amount to your hands, rub together, and watch the science/magic happen as the soap starts to bead up trapping all the dirt that was previously on your hands and subsequently falls off on the ground leaving you feeling clean and refreshed.
How much NOWATA™ soap should I use?
We recommend using a small amount of soap, about the size of a dime. This is enough to thoroughly cleanse and hydrate your hands. You may repeat the cleaning process if necessary.
How long does a single bottle of NOWATA™ soap last?
NOWATA™ soap is designed to last for a long time, even with regular use. A single bottle of our soap can last up to several months, depending on the frequency of use. Our soap is formulated to be highly concentrated, so a little goes a long way. Additionally, our compact and portable bottle size makes it easy to take on-the-go and use whenever you need it.
Is NOWATA™ soap safe for all skin types?
Yes, NOWATA™ soap is safe for all skin types. Our formula is carefully crafted with naturally derived ingredients that are gentle on the skin and provide deep cleansing and moisturizing benefits. Our soap is free of harsh chemicals, fragrances, and synthetic ingredients that can irritate the skin, making it perfect for even the most sensitive skin types.
Even with naturally derived ingredients, some individuals may have unique allergic reactions. If you experience discomfort or any signs that the product may not suit your individual body chemistry, discontinue use immediately.
Is NOWATA™ soap environmentally friendly?
Absolutely! We're committed to creating a product that not only helps you take care of your skin but also helps take care of our planet. Our NOWATA™ soap is designed to be biodegradable, meaning that it breaks down easily and naturally over time, without harming the environment; additionally, with each use, our soap saves about two gallons of water. So, not only will you feel good about using our soap every time you use it, but you can also feel good about the impact you're making on the environment.
How does NOWATA™ soap save water?
NOWATA™ soap saves water by eliminating the need for water during the hand washing process. A single application of our soap is enough to thoroughly cleanse and moisturize your hands, without the need for any additional water. By using our water-wise soap, you can save up to two gallons of water with each use.
Is NOWATA soap effective against germs like COVID variants?
Our current formula doesn’t contain alcohol, so it’s not designed to fight COVID germs. However, we do use essential oils with antibacterial properties. If there’s enough demand, we’ll introduce a version with the purest, organically derived alcohol. For now, this version isn’t a substitute for sanitizers.
What about the “dirt balls” that fall off?
The biodegradable "dirt balls" fall off naturally without needing water or wipes. While eco-friendly, we suggest using the soap outdoors or over a trashcan indoors to avoid mess.
NOWATA™ Dry Shampoo
What is dry shampoo, and how does it work?
Dry shampoo absorbs excess oil and refreshes your hair without water, keeping it looking clean and fresh between washes.
Does dry shampoo replace regular washing?
No, it’s meant to extend the time between regular washes, perfect for when you're traveling or outdoors.
How often should I use dry shampoo?
Use it as needed, but avoid overuse as buildup can occur. It’s best for occasional refreshes between washes.
Can dry shampoo work for all hair types?
Yes, dry shampoo works on all hair types, but results may vary depending on oil production and texture.
How do I apply dry shampoo?
Sprinkle it on your roots, gently massage in, and brush through for a refreshed look.
Subscriptions
How subscriptions work?
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
Returns
What is your return policy?
We want you to be 100% satisfied with your purchase. If for any reason you're not happy, we offer a full money-back guarantee.
How do I start a return?
To begin the return process, simply contact us at support@nowataclean.com with your order details, and we'll assist you.
What if my product is damaged or defective?
If your product arrives damaged or defective, please reach out to us immediately for a replacement or refund.
Still have questions? We're happy to help! Please email us at support@nowataclean.com and we will get back to you within 24 hours.
What Makes Us Different
100% Plant-Based & Non-Toxic
Biodegradable & Eco-friendly
Safe for You, Safe for the Planet
Biodegradable ingredients
Convenience ≠ Compromise
Just like traditional soap and water, anytime, anywhere, without needing water or wipes
Science Based
Developed over two years of dedicated research, NOWATA™ truly is a revolutionary soap
I trialed this product on a camping trip and loved how easy to use this was. Hand sanitizer just dries my hands out, but this waterless soap also moisturizes so I never had that gritty dry feeling. It’s a must for outdoor enthusiasts.
I've never seen anything like this soap before. I love the idea of having a waterless soap. My family enjoys hiking, and sometimes we can’t access a bathroom to wash our hands. This soap will be great for situations like that. After using the soap, my hands feel incredibly soft and moisturized.
We love the soap! It’s very lightweight and really gets that dirty feeling off of our hands. Easy to bring with us on our outside adventures, too. Definitely a game changer for those who love the outdoors or kids!
I'm so glad I found NOWATA Soap. As an avid hiker, I was always concerned about the amount of water I was using to clean myself while out on the trail. With this amazing product, I can now clean and hydrate my skin without any water, which means I'm not wasting precious resources. And it smells great too!
As someone who's passionate about sustainability, I was immediately drawn to NOWATA Soap. I'm happy to say that it lives up to its promise of conserving water with every use, and it also makes my skin look and feel great. I highly recommend it!