Refund policy

NOWATA™ Clean Conscience Guarantee 🌎

At NOWATA™, we stand by our products and our customers. If for any reason you're not satisfied with your purchase, please email us at support@NOWATAclean.com and we’ll work with you to find the right solution.

Depending on the situation, that may include a refund, exchange, replacement, or store credit.

How to Start a Return

Email us at support@NOWATAclean.com with your order number and a brief note about your experience. We’ll reply with next steps.

Our Return Process

• Orders under $20: We’ll send you a prepaid return label.
• Orders $20+: We’ll provide return instructions, and the customer is responsible for return shipping using a trackable shipping method.
• Damaged or defective items: We always cover return shipping, regardless of order value.

Satisfaction Guarantee / Trial Use

Our satisfaction guarantee is intended to let customers try NOWATA with confidence.

For single-unit orders, reasonable trial use is covered under our guarantee.

For multi-unit orders, a full refund requires the full order to be returned. Refund eligibility is based on the items being returned with reasonable trial use only.

Products showing substantial use beyond normal trial, or orders where multiple units have been opened and used, may be eligible for a partial refund, store credit, or another courtesy resolution at our discretion, rather than a full refund.

If Your Order Arrives Damaged

Please contact us within 48 hours of delivery if anything arrives damaged or defective. A quick photo and short description help us resolve things faster and improve our packaging.

Exchanges & Refunds

The easiest way to exchange an item is to return the original and place a new order.

Once we receive and inspect your returned item, eligible refunds are typically processed within 3–5 business days back to your original payment method.

Our Promise

Your satisfaction matters to us. We’re here to work with you and find a fair solution for any concern.

Questions? Email us at support@NOWATAclean.com — we’re happy to help.